Monday, October 5
PAXX Operations
Fulfillment, warehouse, carrier and commercial position in one place. Every figure carries its own provenance and its own denominator — a number with no visible source on this screen is a bug, not a shortcut.
Windows are UTC with an exclusive end. No provider contract carries a site timezone yet, so “today” here is a UTC day rather than the site's local day — a late-evening or early-morning shift can therefore fall on the other side of this boundary.
4 of 4 providers are not live. Data sources
Shipments today
+300.0% an improvement versus the previous periodvs the previous period
Parcels and pallets handed to a carrier since 00:00 UTC (Today (2026-10-05 UTC)).
Blocked orders
warning11 of 90 open orders are blocked (12.2%); warning at 10%, critical at 20%.
Open orders that cannot proceed — missing stock, bad address, payment or customs.
Open exceptions
critical181 open exception(s): 109 critical, 53 high. Severity is derived per rule from age against SLA, order value and tenant tier.
Every operational exception across the nine Exception Center queues.
Pallet utilization
warning116 of 132 pallet units occupied (87.9%) across 2 snapshots; warn at 85%, critical at 92%
Occupied pallet slots as a share of total pallet capacity, across every site.
Shipments month to date
-17.4% a deterioration versus the previous periodvs the previous period
Shipments handed over since the 1st, UTC (Month to date (from 2026-10-01 UTC)).
Open orders
Sales orders the order providers report as not yet fully shipped.
SLA jeopardy
critical70 record(s) already past their SLA target and 4 inside the at-risk band; any breach is a warning, five or more is critical.
Individual orders, shipments, returns, inbounds and tickets past or near an SLA.
Revenue month to date
Summed from 1 provider snapshot source(s) over 5 revenue row(s) house-wide.
Fulfillment revenue booked in Month to date (from 2026-10-01 UTC) — fees, carrier revenue and value-added services.
Contribution margin MTD
Revenue EUR 4,067.68 − carrier EUR 909.15 − operational EUR 1,633.32.
Contribution margin is 37.5% of revenue; warning at or below 15%, critical at or below 5%.
Estimated contribution for the month to date: revenue minus carrier cost and direct or allocated operational cost. Estimated because allocation keys are approximations, and it excludes unallocated cost — see the margin panel.
Free pallet slots
warning116 of 132 pallet units occupied (87.9%) across 2 snapshots; warn at 85%, critical at 92%
Pallet slots neither occupied nor reserved, across every site.
Open returns
Return cases received or announced that are not yet restocked, refused or closed.
Inbound expected
Open inbound deliveries due within 7 days, including any already overdue.
Tickets unresolved
watch7 of 20 unresolved tickets are waiting on PAXX; warning at 10, critical at 25.
Support tickets that are neither resolved nor closed, across every channel.
Carriers active
Distinct carriers that moved at least one shipment in Last 14 days (from 2026-09-22 UTC).
Active tenants
Fulfillment customers whose lifecycle status is "active".
181 open across nine queues
SO-200234 (Kleinmann Hausgeräte) was promised to ship by 2026-09-26T08:20:00.000Z and is 9 days overdue, still in status "new". Severity critical from age 9 days against thresholds 4h/24h.
Open SO-200234 and clear the hold, or re-route it to the team that owns the block.
SO-200234 started 10 days ago against a 24h Order to hand-over (house) target — overdue by 9 days.
Work SO-200234 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200231 (Vestra Outdoor) was promised to ship by 2026-09-26T20:50:00.000Z and is 9 days overdue, still in status "picking". Severity critical from age 9 days against thresholds 4h/24h.
Open SO-200231 and clear the hold, or re-route it to the team that owns the block.
SO-200231 started 10 days ago against a 24h Vestra order to hand-over target — overdue by 9 days.
Work SO-200231 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200228 (Vestra Outdoor) was promised to ship by 2026-09-27T09:26:00.000Z and is 8 days overdue, still in status "confirmed". Severity critical from age 8 days against thresholds 4h/24h.
Open SO-200228 and clear the hold, or re-route it to the team that owns the block.
SO-200228 started 9 days ago against a 24h Vestra order to hand-over target — overdue by 8 days.
Work SO-200228 ahead of the rest of its queue — it is the record whose promise is expiring.
Return SO-300201 (Thalbach Werkzeug, 9 units) was received 8 days ago and is still "inspecting", past the 48h inspection threshold. Severity critical from age 8 days against thresholds 48h/144h.
Inspect SO-300201, book the outcome (restock, refuse, scrap) and release the refund decision.
SO-200222 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
Work SO-200222 ahead of the rest of its queue — it is the record whose promise is expiring.
Showing the 8 worst of 181 open exceptions.
All nine exception queues4 of 6 areas above watch
PAXX Halle 2 · pallet
30 occupied · 14 reserved · 0 free of 32
PAXX Halle 1 · pallet
86 occupied · 8 reserved · 6 free of 100
PAXX Halle 1 · block
24 occupied · 0 reserved · 6 free of 30
PAXX Halle 1 · bin
605 occupied · 0 reserved · 115 free of 720
PAXX Halle 1 · shelf
294 occupied · 0 reserved · 114 free of 408
PAXX Halle 2 · shelf
97 occupied · 0 reserved · 71 free of 168
Worst risk first. The amber and crimson marks on each bar are the warn and critical thresholds this area was agreed at, not UI constants.
Zones, pressure and forecast9 breached
Aurelia order to hand-over
Aurelia Tee Manufaktur
No orders have completed in scope, so attainment is not measurable yet; 15 still open, of which 10 past target and 1 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.
measured — against a 24.0h target · 1 at risk · 10 breached
Nothing was in scope for this policy in the period, so there is no attainment to report — this is not a pass.
Inbound put-away (house)
3 of 4 inbound deliveries put away within 48h (75% against a 95% target); 3 still open, of which 0 past target and 0 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.
measured 28.5h against a 48h target
Only 4 records were in scope, below the 10 needed for this percentage to mean much.
Kleinmann freight transit
Kleinmann Hausgeräte
21 of 28 shipments delivered within 72h (75% against a 92% target); 2 still open, of which 0 past target and 0 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.
measured 57h against a 72h target
Nordlicht same-day hand-over
Nordlicht Kosmetik
No orders have completed in scope, so attainment is not measurable yet; 36 still open, of which 30 past target and 2 inside the at-risk band.
measured — against a 8.0h target · 2 at risk · 30 breached
Nothing was in scope for this policy in the period, so there is no attainment to report — this is not a pass.
Nordlicht ticket resolution
Nordlicht Kosmetik
1 of 2 tickets resolved within 24h (50% against a 97% target); 5 still open, of which 3 past target and 0 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.
measured 27.0h against a 24.0h target · 0 at risk · 3 breached
Only 2 records were in scope, below the 10 needed for this percentage to mean much.
Order to hand-over (house)
No orders have completed in scope, so attainment is not measurable yet; 20 still open, of which 11 past target and 1 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.
measured — against a 24.0h target · 1 at risk · 11 breached
Nothing was in scope for this policy in the period, so there is no attainment to report — this is not a pass.
Return processing (house)
No returns have completed in scope, so attainment is not measurable yet; 7 still open, of which 2 past target and 0 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.
measured — against a 72h target · 0 at risk · 2 breached
Nothing was in scope for this policy in the period, so there is no attainment to report — this is not a pass.
Ticket first response (house)
21 of 23 tickets first-answered within 4h (91.3% against a 95% target); 2 still open, of which 1 past target and 0 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.
measured 2.4h against a 4.0h target · 0 at risk · 1 breached
Vestra order to hand-over
Vestra Outdoor
No orders have completed in scope, so attainment is not measurable yet; 19 still open, of which 13 past target and 0 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.
measured — against a 24.0h target · 0 at risk · 13 breached
Nothing was in scope for this policy in the period, so there is no attainment to report — this is not a pass.
30 observations
2026-09-06 → 2026-10-05 (UTC), one point per day.
5 carriers
187 shipments attributed. Shares are as reported — they are not rescaled to 100%, so a gap in the bar is a gap in the data.
Carrier performance and costMonth to date (from 2026-10-01 UTC)
Revenue
Fulfillment fees plus carrier revenue and value-added services invoiced in the period.
Summed from 1 provider snapshot source(s) over 5 revenue row(s) house-wide.
Carrier cost
Direct carrier spend including surcharges. Realistically an invoice feed, so it lags.
5 carrier cost line(s), base rates plus surcharges.
Operational cost
Labour, rent, packaging and equipment attributed to the operation by an allocation key.
20 direct/allocated line(s) included; 3 unallocated line(s) excluded (listed separately).
Contribution
Revenue minus the two cost lines above. Not profit — see what is excluded below.
Revenue EUR 4,067.68 − carrier EUR 909.15 − operational EUR 1,633.32.
Margin
Contribution as a share of revenue.
EUR 1,525.21 of EUR 4,067.68 revenue.
Estimated. Per-customer operational cost uses an allocation key that finance has not yet signed off, so every figure in this panel is contribution-level and none of it is a P&L.
Provenance
6 capabilities · observed 7m ago
Needs for real data: XENTRAL_API_URL, XENTRAL_API_TOKEN
1 capability · observed 7m ago
Needs for real data: SHOPIFY_SHOP_DOMAIN, SHOPIFY_ADMIN_ACCESS_TOKEN
8 capabilities · observed 30d ago
Needs for real data: PAXX_P1_API_URL, PAXX_P1_API_TOKEN
2 capabilities · observed 30d ago
Needs for real data: PAXX_CARRIER_ADAPTERS, DHL_API_KEY, DPD_API_KEY, GLS_API_KEY, DACHSER_API_KEY