Monday, October 5
Live operations
Nine queues, every one of them rendered whether or not it has items — a queue that vanishes when it empties cannot be told from a queue that was never read. Each item comes from a named deterministic rule and carries the observation it fired on; nothing here is a model inference and nothing here executes an action.
Open exceptions
assembled now
critical
high
medium
low
Oldest open
9d 11h
Measured from when the situation started.
All 9 queues were read in full.
70 breached · 4 at risk
Already past the contractual target. The number is elapsed time past the deadline, not slack.
SO-200234 started 10 days ago against a 24h Order to hand-over (house) target — overdue by 9 days.
SO-200195 started 5 days ago against a 24h Order to hand-over (house) target — overdue by 4 days.
SO-200186 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.
SO-200183 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.
SO-200141 started 48h ago against a 24h Order to hand-over (house) target — overdue by 24h.
SO-200135 started 45h ago against a 24h Order to hand-over (house) target — overdue by 21h.
SO-100060 started 44h ago against a 24h Order to hand-over (house) target — overdue by 20h.
SO-200126 started 39h ago against a 24h Order to hand-over (house) target — overdue by 15h.
SO-200120 started 36h ago against a 24h Order to hand-over (house) target — overdue by 12h.
SO-200117 started 34h ago against a 24h Order to hand-over (house) target — overdue by 10h.
SO-200099 started 25h ago against a 24h Order to hand-over (house) target — overdue by 1h.
SO-200231 started 10 days ago against a 24h Vestra order to hand-over target — overdue by 9 days.
SO-200228 started 9 days ago against a 24h Vestra order to hand-over target — overdue by 8 days.
SO-200207 started 7 days ago against a 24h Vestra order to hand-over target — overdue by 6 days.
SO-100053 started 3 days ago against a 24h Vestra order to hand-over target — overdue by 44h.
SO-200162 started 3 days ago against a 24h Vestra order to hand-over target — overdue by 44h.
SO-200153 started 2 days ago against a 24h Vestra order to hand-over target — overdue by 34h.
SO-100039 started 2 days ago against a 24h Vestra order to hand-over target — overdue by 28h.
SO-200138 started 47h ago against a 24h Vestra order to hand-over target — overdue by 23h.
SO-200132 started 44h ago against a 24h Vestra order to hand-over target — overdue by 20h.
SO-200114 started 33h ago against a 24h Vestra order to hand-over target — overdue by 9h.
SO-200111 started 31h ago against a 24h Vestra order to hand-over target — overdue by 7h.
SO-200102 started 27h ago against a 24h Vestra order to hand-over target — overdue by 3h.
SO-100046 started 26h ago against a 24h Vestra order to hand-over target — overdue by 2h.
SO-200222 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
SO-200219 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
SO-200213 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.
SO-200210 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.
SO-200204 started 6 days ago against a 8h Nordlicht same-day hand-over target — overdue by 6 days; tenant tier is strategic, so severity is raised one level.
SO-200192 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 5 days; tenant tier is strategic, so severity is raised one level.
SO-200189 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.
SO-200180 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.
SO-200177 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
SO-200174 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
SO-200165 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
SO-200159 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
SO-200156 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
SO-200150 started 2 days ago against a 8h Nordlicht same-day hand-over target — overdue by 48h; tenant tier is strategic, so severity is raised one level.
SO-200129 started 41h ago against a 8h Nordlicht same-day hand-over target — overdue by 33h; tenant tier is strategic, so severity is raised one level.
SO-100011 started 31h ago against a 8h Nordlicht same-day hand-over target — overdue by 23h; tenant tier is strategic, so severity is raised one level.
SO-200108 started 30h ago against a 8h Nordlicht same-day hand-over target — overdue by 22h; tenant tier is strategic, so severity is raised one level.
SO-200105 started 28h ago against a 8h Nordlicht same-day hand-over target — overdue by 20h; tenant tier is strategic, so severity is raised one level.
SO-200096 started 24h ago against a 8h Nordlicht same-day hand-over target — overdue by 16h; tenant tier is strategic, so severity is raised one level.
SO-200093 started 23h ago against a 8h Nordlicht same-day hand-over target — overdue by 15h; tenant tier is strategic, so severity is raised one level.
SO-200090 started 22h ago against a 8h Nordlicht same-day hand-over target — overdue by 14h; tenant tier is strategic, so severity is raised one level.
SO-200087 started 21h ago against a 8h Nordlicht same-day hand-over target — overdue by 13h; tenant tier is strategic, so severity is raised one level.
SO-100018 started 19h ago against a 8h Nordlicht same-day hand-over target — overdue by 11h; tenant tier is strategic, so severity is raised one level.
SO-200078 started 18h ago against a 8h Nordlicht same-day hand-over target — overdue by 10h; tenant tier is strategic, so severity is raised one level.
SO-200072 started 15h ago against a 8h Nordlicht same-day hand-over target — overdue by 7h; tenant tier is strategic, so severity is raised one level.
SO-200069 started 14h ago against a 8h Nordlicht same-day hand-over target — overdue by 6h; tenant tier is strategic, so severity is raised one level.
SO-200060 started 12h ago against a 8h Nordlicht same-day hand-over target — overdue by 4h; tenant tier is strategic, so severity is raised one level.
SO-200054 started 10h ago against a 8h Nordlicht same-day hand-over target — overdue by 2h; tenant tier is strategic, so severity is raised one level.
SO-200051 started 9h ago against a 8h Nordlicht same-day hand-over target — overdue by 1h; tenant tier is strategic, so severity is raised one level.
SO-200048 started 9h ago against a 8h Nordlicht same-day hand-over target — overdue by 36 min; tenant tier is strategic, so severity is raised one level.
SO-200225 started 9 days ago against a 24h Aurelia order to hand-over target — overdue by 8 days.
SO-200216 started 8 days ago against a 24h Aurelia order to hand-over target — overdue by 7 days.
SO-200201 started 6 days ago against a 24h Aurelia order to hand-over target — overdue by 5 days.
SO-200198 started 5 days ago against a 24h Aurelia order to hand-over target — overdue by 4 days.
SO-200171 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.
SO-200168 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.
SO-200147 started 2 days ago against a 24h Aurelia order to hand-over target — overdue by 28h.
SO-200144 started 2 days ago against a 24h Aurelia order to hand-over target — overdue by 25h.
SO-100074 started 38h ago against a 24h Aurelia order to hand-over target — overdue by 14h.
SO-200123 started 38h ago against a 24h Aurelia order to hand-over target — overdue by 14h.
SO-300201 started 8 days ago against a 72h Return processing (house) target — overdue by 5 days.
SO-300165 started 3 days ago against a 72h Return processing (house) target — overdue by 8h; tenant tier is strategic, so severity is raised one level.
Add a gift note insert to webshop orders started 3 days ago against a 24h Nordlicht ticket resolution target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
Monthly fee report mismatch started 2 days ago against a 24h Nordlicht ticket resolution target — overdue by 27h; tenant tier is strategic, so severity is raised one level.
Blocked order SO-100018 — stock when? started 27h ago against a 24h Nordlicht ticket resolution target — overdue by 3h; tenant tier is strategic, so severity is raised one level.
Where is order SO-100011? started 5h ago against a 4h Ticket first response (house) target — overdue by 1h; tenant tier is strategic, so severity is raised one level.
Still inside the target, nearest due first — intervening now still changes the outcome.
SO-200045 has 6 min of its 8h Nordlicht same-day hand-over window left (inside the 25% at-risk band); tenant tier is strategic, so severity is raised one level.
SO-100025 has 60 min of its 8h Nordlicht same-day hand-over window left (inside the 25% at-risk band); tenant tier is strategic, so severity is raised one level.
SO-200084 has 4h of its 24h Aurelia order to hand-over window left (inside the 25% at-risk band).
SO-200081 has 5h of its 24h Order to hand-over (house) window left (inside the 25% at-risk band).
Filtered to one queue — showing 1 of 9. Choose “All queues” to see the rest.
74 items
Individual records past a contractual target, or close enough that intervening still changes the outcome. Computed by the SLA engine, not reported by a provider.
SO-200234 started 10 days ago against a 24h Order to hand-over (house) target — overdue by 9 days.
Work SO-200234 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200231 started 10 days ago against a 24h Vestra order to hand-over target — overdue by 9 days.
Work SO-200231 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200228 started 9 days ago against a 24h Vestra order to hand-over target — overdue by 8 days.
Work SO-200228 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200222 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
Work SO-200222 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200225 started 9 days ago against a 24h Aurelia order to hand-over target — overdue by 8 days.
Work SO-200225 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200219 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
Work SO-200219 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200213 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.
Work SO-200213 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200216 started 8 days ago against a 24h Aurelia order to hand-over target — overdue by 7 days.
Work SO-200216 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200210 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.
Work SO-200210 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200204 started 6 days ago against a 8h Nordlicht same-day hand-over target — overdue by 6 days; tenant tier is strategic, so severity is raised one level.
Work SO-200204 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200207 started 7 days ago against a 24h Vestra order to hand-over target — overdue by 6 days.
Work SO-200207 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-300201 started 8 days ago against a 72h Return processing (house) target — overdue by 5 days.
Work SO-300201 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200201 started 6 days ago against a 24h Aurelia order to hand-over target — overdue by 5 days.
Work SO-200201 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200192 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 5 days; tenant tier is strategic, so severity is raised one level.
Work SO-200192 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200198 started 5 days ago against a 24h Aurelia order to hand-over target — overdue by 4 days.
Work SO-200198 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200189 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.
Work SO-200189 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200195 started 5 days ago against a 24h Order to hand-over (house) target — overdue by 4 days.
Work SO-200195 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200180 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.
Work SO-200180 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200177 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
Work SO-200177 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200186 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.
Work SO-200186 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200174 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
Work SO-200174 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200183 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.
Work SO-200183 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200165 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
Work SO-200165 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200159 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
Work SO-200159 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200171 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.
Work SO-200171 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200156 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
Work SO-200156 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200168 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.
Work SO-200168 ahead of the rest of its queue — it is the record whose promise is expiring.
Add a gift note insert to webshop orders started 3 days ago against a 24h Nordlicht ticket resolution target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
Work Add a gift note insert to webshop orders ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200150 started 2 days ago against a 8h Nordlicht same-day hand-over target — overdue by 48h; tenant tier is strategic, so severity is raised one level.
Work SO-200150 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-100053 started 3 days ago against a 24h Vestra order to hand-over target — overdue by 44h.
Work SO-100053 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200162 started 3 days ago against a 24h Vestra order to hand-over target — overdue by 44h.
Work SO-200162 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200153 started 2 days ago against a 24h Vestra order to hand-over target — overdue by 34h.
Work SO-200153 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200129 started 41h ago against a 8h Nordlicht same-day hand-over target — overdue by 33h; tenant tier is strategic, so severity is raised one level.
Work SO-200129 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200147 started 2 days ago against a 24h Aurelia order to hand-over target — overdue by 28h.
Work SO-200147 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-100039 started 2 days ago against a 24h Vestra order to hand-over target — overdue by 28h.
Work SO-100039 ahead of the rest of its queue — it is the record whose promise is expiring.
Monthly fee report mismatch started 2 days ago against a 24h Nordlicht ticket resolution target — overdue by 27h; tenant tier is strategic, so severity is raised one level.
Work Monthly fee report mismatch ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200144 started 2 days ago against a 24h Aurelia order to hand-over target — overdue by 25h.
Work SO-200144 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-100011 started 31h ago against a 8h Nordlicht same-day hand-over target — overdue by 23h; tenant tier is strategic, so severity is raised one level.
Work SO-100011 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200108 started 30h ago against a 8h Nordlicht same-day hand-over target — overdue by 22h; tenant tier is strategic, so severity is raised one level.
Work SO-200108 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200105 started 28h ago against a 8h Nordlicht same-day hand-over target — overdue by 20h; tenant tier is strategic, so severity is raised one level.
Work SO-200105 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200096 started 24h ago against a 8h Nordlicht same-day hand-over target — overdue by 16h; tenant tier is strategic, so severity is raised one level.
Work SO-200096 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200093 started 23h ago against a 8h Nordlicht same-day hand-over target — overdue by 15h; tenant tier is strategic, so severity is raised one level.
Work SO-200093 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200090 started 22h ago against a 8h Nordlicht same-day hand-over target — overdue by 14h; tenant tier is strategic, so severity is raised one level.
Work SO-200090 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200087 started 21h ago against a 8h Nordlicht same-day hand-over target — overdue by 13h; tenant tier is strategic, so severity is raised one level.
Work SO-200087 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-100018 started 19h ago against a 8h Nordlicht same-day hand-over target — overdue by 11h; tenant tier is strategic, so severity is raised one level.
Work SO-100018 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200078 started 18h ago against a 8h Nordlicht same-day hand-over target — overdue by 10h; tenant tier is strategic, so severity is raised one level.
Work SO-200078 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-300165 started 3 days ago against a 72h Return processing (house) target — overdue by 8h; tenant tier is strategic, so severity is raised one level.
Work SO-300165 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200072 started 15h ago against a 8h Nordlicht same-day hand-over target — overdue by 7h; tenant tier is strategic, so severity is raised one level.
Work SO-200072 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200069 started 14h ago against a 8h Nordlicht same-day hand-over target — overdue by 6h; tenant tier is strategic, so severity is raised one level.
Work SO-200069 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200060 started 12h ago against a 8h Nordlicht same-day hand-over target — overdue by 4h; tenant tier is strategic, so severity is raised one level.
Work SO-200060 ahead of the rest of its queue — it is the record whose promise is expiring.
Showing the 50 most urgent of 74. 24 more not shown — ranked below these by severity, then age.
6 capabilities · observed 7m ago
Needs for real data: XENTRAL_API_URL, XENTRAL_API_TOKEN
1 capability · observed 7m ago
Needs for real data: SHOPIFY_SHOP_DOMAIN, SHOPIFY_ADMIN_ACCESS_TOKEN
8 capabilities · observed 30d ago
Needs for real data: PAXX_P1_API_URL, PAXX_P1_API_TOKEN
2 capabilities · observed 30d ago
Needs for real data: PAXX_CARRIER_ADAPTERS, DHL_API_KEY, DPD_API_KEY, GLS_API_KEY, DACHSER_API_KEY