Live operations

Exception Center

Nine queues, every one of them rendered whether or not it has items — a queue that vanishes when it empties cannot be told from a queue that was never read. Each item comes from a named deterministic rule and carries the observation it fired on; nothing here is a model inference and nothing here executes an action.

Open exceptions

181MOCK

assembled now

critical

109critical

high

53high

medium

12medium

low

7low

Oldest open

9d 11h

Measured from when the situation started.

All 9 queues were read in full.

70 breached · 4 at risk

SLA jeopardy

MOCK

Breached

70

Already past the contractual target. The number is elapsed time past the deadline, not slack.

  • Order to hand-over (house)order → hand-over11
    • criticalSO-200234Kleinmann Hausgeräte
      overdue by 227hdue 9d agoPAXX P1observed now

      SO-200234 started 10 days ago against a 24h Order to hand-over (house) target — overdue by 9 days.

    • criticalSO-200195Kleinmann Hausgeräte
      overdue by 99hdue 4d agoPAXX P1observed now

      SO-200195 started 5 days ago against a 24h Order to hand-over (house) target — overdue by 4 days.

    • criticalSO-200186Kleinmann Hausgeräte
      overdue by 79hdue 3d agoPAXX P1observed now

      SO-200186 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.

    • criticalSO-200183Kleinmann Hausgeräte
      overdue by 73hdue 3d agoPAXX P1observed now

      SO-200183 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.

    • highSO-200141Kleinmann Hausgeräte
      overdue by 23.5hdue 1d agoPAXX P1observed now

      SO-200141 started 48h ago against a 24h Order to hand-over (house) target — overdue by 24h.

    • highSO-200135Kleinmann Hausgeräte
      overdue by 21.1hdue 21h agoPAXX P1observed now

      SO-200135 started 45h ago against a 24h Order to hand-over (house) target — overdue by 21h.

    • highSO-100060Kleinmann Hausgeräte
      overdue by 20.0hdue 20h agoPAXX P1observed now

      SO-100060 started 44h ago against a 24h Order to hand-over (house) target — overdue by 20h.

    • highSO-200126Kleinmann Hausgeräte
      overdue by 15.4hdue 15h agoPAXX P1observed now

      SO-200126 started 39h ago against a 24h Order to hand-over (house) target — overdue by 15h.

    • highSO-200120Kleinmann Hausgeräte
      overdue by 12.1hdue 12h agoPAXX P1observed now

      SO-200120 started 36h ago against a 24h Order to hand-over (house) target — overdue by 12h.

    • highSO-200117Kleinmann Hausgeräte
      overdue by 10.4hdue 10h agoPAXX P1observed now

      SO-200117 started 34h ago against a 24h Order to hand-over (house) target — overdue by 10h.

    • highSO-200099Kleinmann Hausgeräte
      overdue by 1.2hdue 1h agoPAXX P1observed now

      SO-200099 started 25h ago against a 24h Order to hand-over (house) target — overdue by 1h.

  • Vestra order to hand-overorder → hand-over13
    • criticalSO-200231Vestra Outdoor
      overdue by 215hdue 9d agoPAXX P1observed now

      SO-200231 started 10 days ago against a 24h Vestra order to hand-over target — overdue by 9 days.

    • criticalSO-200228Vestra Outdoor
      overdue by 202hdue 8d agoPAXX P1observed now

      SO-200228 started 9 days ago against a 24h Vestra order to hand-over target — overdue by 8 days.

    • criticalSO-200207Vestra Outdoor
      overdue by 134hdue 6d agoPAXX P1observed now

      SO-200207 started 7 days ago against a 24h Vestra order to hand-over target — overdue by 6 days.

    • criticalSO-100053Vestra Outdoor
      overdue by 44.0hdue 2d agoPAXX P1observed now

      SO-100053 started 3 days ago against a 24h Vestra order to hand-over target — overdue by 44h.

    • criticalSO-200162Vestra Outdoor
      overdue by 43.9hdue 2d agoPAXX P1observed now

      SO-200162 started 3 days ago against a 24h Vestra order to hand-over target — overdue by 44h.

    • criticalSO-200153Vestra Outdoor
      overdue by 34.3hdue 1d agoPAXX P1observed now

      SO-200153 started 2 days ago against a 24h Vestra order to hand-over target — overdue by 34h.

    • criticalSO-100039Vestra Outdoor
      overdue by 28.0hdue 1d agoPAXX P1observed now

      SO-100039 started 2 days ago against a 24h Vestra order to hand-over target — overdue by 28h.

    • highSO-200138Vestra Outdoor
      overdue by 22.8hdue 23h agoPAXX P1observed now

      SO-200138 started 47h ago against a 24h Vestra order to hand-over target — overdue by 23h.

    • highSO-200132Vestra Outdoor
      overdue by 19.6hdue 20h agoPAXX P1observed now

      SO-200132 started 44h ago against a 24h Vestra order to hand-over target — overdue by 20h.

    • highSO-200114Vestra Outdoor
      overdue by 8.8hdue 9h agoPAXX P1observed now

      SO-200114 started 33h ago against a 24h Vestra order to hand-over target — overdue by 9h.

    • highSO-200111Vestra Outdoor
      overdue by 7.2hdue 7h agoPAXX P1observed now

      SO-200111 started 31h ago against a 24h Vestra order to hand-over target — overdue by 7h.

    • highSO-200102Vestra Outdoor
      overdue by 2.6hdue 3h agoPAXX P1observed now

      SO-200102 started 27h ago against a 24h Vestra order to hand-over target — overdue by 3h.

    • highSO-100046Vestra Outdoor
      overdue by 2.0hdue 2h agoPAXX P1observed now

      SO-100046 started 26h ago against a 24h Vestra order to hand-over target — overdue by 2h.

  • Nordlicht same-day hand-overorder → hand-over30
    • criticalSO-200222Nordlicht Kosmetik
      overdue by 195hdue 8d agoPAXX P1observed now

      SO-200222 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200219Nordlicht Kosmetik
      overdue by 185hdue 8d agoPAXX P1observed now

      SO-200219 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200213Nordlicht Kosmetik
      overdue by 167hdue 7d agoPAXX P1observed now

      SO-200213 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200210Nordlicht Kosmetik
      overdue by 158hdue 7d agoPAXX P1observed now

      SO-200210 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200204Nordlicht Kosmetik
      overdue by 140hdue 6d agoPAXX P1observed now

      SO-200204 started 6 days ago against a 8h Nordlicht same-day hand-over target — overdue by 6 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200192Nordlicht Kosmetik
      overdue by 108hdue 4d agoPAXX P1observed now

      SO-200192 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 5 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200189Nordlicht Kosmetik
      overdue by 102hdue 4d agoPAXX P1observed now

      SO-200189 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200180Nordlicht Kosmetik
      overdue by 85hdue 4d agoPAXX P1observed now

      SO-200180 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200177Nordlicht Kosmetik
      overdue by 80hdue 3d agoPAXX P1observed now

      SO-200177 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200174Nordlicht Kosmetik
      overdue by 76hdue 3d agoPAXX P1observed now

      SO-200174 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200165Nordlicht Kosmetik
      overdue by 63hdue 3d agoPAXX P1observed now

      SO-200165 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200159Nordlicht Kosmetik
      overdue by 56hdue 2d agoPAXX P1observed now

      SO-200159 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200156Nordlicht Kosmetik
      overdue by 54hdue 2d agoPAXX P1observed now

      SO-200156 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200150Nordlicht Kosmetik
      overdue by 47.8hdue 2d agoPAXX P1observed now

      SO-200150 started 2 days ago against a 8h Nordlicht same-day hand-over target — overdue by 48h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200129Nordlicht Kosmetik
      overdue by 33.2hdue 1d agoPAXX P1observed now

      SO-200129 started 41h ago against a 8h Nordlicht same-day hand-over target — overdue by 33h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-100011Nordlicht Kosmetik
      overdue by 23.0hdue 23h agoPAXX P1observed now

      SO-100011 started 31h ago against a 8h Nordlicht same-day hand-over target — overdue by 23h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200108Nordlicht Kosmetik
      overdue by 21.5hdue 22h agoPAXX P1observed now

      SO-200108 started 30h ago against a 8h Nordlicht same-day hand-over target — overdue by 22h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200105Nordlicht Kosmetik
      overdue by 20.1hdue 20h agoPAXX P1observed now

      SO-200105 started 28h ago against a 8h Nordlicht same-day hand-over target — overdue by 20h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200096Nordlicht Kosmetik
      overdue by 15.8hdue 16h agoPAXX P1observed now

      SO-200096 started 24h ago against a 8h Nordlicht same-day hand-over target — overdue by 16h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200093Nordlicht Kosmetik
      overdue by 15.1hdue 15h agoPAXX P1observed now

      SO-200093 started 23h ago against a 8h Nordlicht same-day hand-over target — overdue by 15h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200090Nordlicht Kosmetik
      overdue by 14.4hdue 14h agoPAXX P1observed now

      SO-200090 started 22h ago against a 8h Nordlicht same-day hand-over target — overdue by 14h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200087Nordlicht Kosmetik
      overdue by 13.2hdue 13h agoPAXX P1observed now

      SO-200087 started 21h ago against a 8h Nordlicht same-day hand-over target — overdue by 13h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-100018Nordlicht Kosmetik
      overdue by 11.0hdue 11h agoPAXX P1observed now

      SO-100018 started 19h ago against a 8h Nordlicht same-day hand-over target — overdue by 11h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200078Nordlicht Kosmetik
      overdue by 9.6hdue 10h agoPAXX P1observed now

      SO-200078 started 18h ago against a 8h Nordlicht same-day hand-over target — overdue by 10h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200072Nordlicht Kosmetik
      overdue by 7.3hdue 7h agoPAXX P1observed now

      SO-200072 started 15h ago against a 8h Nordlicht same-day hand-over target — overdue by 7h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200069Nordlicht Kosmetik
      overdue by 6.1hdue 6h agoPAXX P1observed now

      SO-200069 started 14h ago against a 8h Nordlicht same-day hand-over target — overdue by 6h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200060Nordlicht Kosmetik
      overdue by 3.6hdue 4h agoPAXX P1observed now

      SO-200060 started 12h ago against a 8h Nordlicht same-day hand-over target — overdue by 4h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200054Nordlicht Kosmetik
      overdue by 2.1hdue 2h agoPAXX P1observed now

      SO-200054 started 10h ago against a 8h Nordlicht same-day hand-over target — overdue by 2h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200051Nordlicht Kosmetik
      overdue by 1.4hdue 1h agoPAXX P1observed now

      SO-200051 started 9h ago against a 8h Nordlicht same-day hand-over target — overdue by 1h; tenant tier is strategic, so severity is raised one level.

    • criticalSO-200048Nordlicht Kosmetik
      overdue by 0.6hdue 37m agoPAXX P1observed now

      SO-200048 started 9h ago against a 8h Nordlicht same-day hand-over target — overdue by 37 min; tenant tier is strategic, so severity is raised one level.

  • Aurelia order to hand-overorder → hand-over10
    • criticalSO-200225Aurelia Tee Manufaktur
      overdue by 191hdue 8d agoPAXX P1observed now

      SO-200225 started 9 days ago against a 24h Aurelia order to hand-over target — overdue by 8 days.

    • criticalSO-200216Aurelia Tee Manufaktur
      overdue by 159hdue 7d agoPAXX P1observed now

      SO-200216 started 8 days ago against a 24h Aurelia order to hand-over target — overdue by 7 days.

    • criticalSO-200201Aurelia Tee Manufaktur
      overdue by 116hdue 5d agoPAXX P1observed now

      SO-200201 started 6 days ago against a 24h Aurelia order to hand-over target — overdue by 5 days.

    • criticalSO-200198Aurelia Tee Manufaktur
      overdue by 107hdue 4d agoPAXX P1observed now

      SO-200198 started 5 days ago against a 24h Aurelia order to hand-over target — overdue by 4 days.

    • criticalSO-200171Aurelia Tee Manufaktur
      overdue by 55hdue 2d agoPAXX P1observed now

      SO-200171 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.

    • criticalSO-200168Aurelia Tee Manufaktur
      overdue by 51hdue 2d agoPAXX P1observed now

      SO-200168 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.

    • criticalSO-200147Aurelia Tee Manufaktur
      overdue by 28.4hdue 1d agoPAXX P1observed now

      SO-200147 started 2 days ago against a 24h Aurelia order to hand-over target — overdue by 28h.

    • criticalSO-200144Aurelia Tee Manufaktur
      overdue by 25.2hdue 1d agoPAXX P1observed now

      SO-200144 started 2 days ago against a 24h Aurelia order to hand-over target — overdue by 25h.

    • highSO-100074Aurelia Tee Manufaktur
      overdue by 14.0hdue 14h agoPAXX P1observed now

      SO-100074 started 38h ago against a 24h Aurelia order to hand-over target — overdue by 14h.

    • highSO-200123Aurelia Tee Manufaktur
      overdue by 13.9hdue 14h agoPAXX P1observed now

      SO-200123 started 38h ago against a 24h Aurelia order to hand-over target — overdue by 14h.

  • Return processing (house)return processing2
    • criticalSO-300201Thalbach Werkzeug
      overdue by 124hdue 5d agoPAXX P1observed now

      SO-300201 started 8 days ago against a 72h Return processing (house) target — overdue by 5 days.

    • criticalSO-300165Nordlicht Kosmetik
      overdue by 8.0hdue 8h agoPAXX P1observed now

      SO-300165 started 3 days ago against a 72h Return processing (house) target — overdue by 8h; tenant tier is strategic, so severity is raised one level.

  • Nordlicht ticket resolutionticket resolution3
    • criticalAdd a gift note insert to webshop ordersNordlicht Kosmetik
      overdue by 48hdue 2d agoPAXX P1observed now

      Add a gift note insert to webshop orders started 3 days ago against a 24h Nordlicht ticket resolution target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.

    • criticalMonthly fee report mismatchNordlicht Kosmetik
      overdue by 27.0hdue 1d agoPAXX P1observed now

      Monthly fee report mismatch started 2 days ago against a 24h Nordlicht ticket resolution target — overdue by 27h; tenant tier is strategic, so severity is raised one level.

    • criticalBlocked order SO-100018 — stock when?Nordlicht Kosmetik
      overdue by 3.0hdue 3h agoPAXX P1observed now

      Blocked order SO-100018 — stock when? started 27h ago against a 24h Nordlicht ticket resolution target — overdue by 3h; tenant tier is strategic, so severity is raised one level.

  • Ticket first response (house)ticket first response1
    • criticalWhere is order SO-100011?Nordlicht Kosmetik
      overdue by 1.0hdue 1h agoPAXX P1observed now

      Where is order SO-100011? started 5h ago against a 4h Ticket first response (house) target — overdue by 1h; tenant tier is strategic, so severity is raised one level.

At risk

4

Still inside the target, nearest due first — intervening now still changes the outcome.

  • Nordlicht same-day hand-overorder → hand-over2
    • highSO-200045Nordlicht Kosmetik
      0.1h remainingdue in 5mPAXX P1observed now

      SO-200045 has 5 min of its 8h Nordlicht same-day hand-over window left (inside the 25% at-risk band); tenant tier is strategic, so severity is raised one level.

    • highSO-100025Nordlicht Kosmetik
      1.0h remainingdue in 59mPAXX P1observed now

      SO-100025 has 59 min of its 8h Nordlicht same-day hand-over window left (inside the 25% at-risk band); tenant tier is strategic, so severity is raised one level.

  • Aurelia order to hand-overorder → hand-over1
    • mediumSO-200084Aurelia Tee Manufaktur
      4.1h remainingdue in 4hPAXX P1observed now

      SO-200084 has 4h of its 24h Aurelia order to hand-over window left (inside the 25% at-risk band).

  • Order to hand-over (house)order → hand-over1
    • mediumSO-200081Kleinmann Hausgeräte
      5.2h remainingdue in 5hPAXX P1observed now

      SO-200081 has 5h of its 24h Order to hand-over (house) window left (inside the 25% at-risk band).

Filtered to one queue — showing 1 of 9. Choose “All queues” to see the rest.

2 items

Address issues

MOCKobserved 7m ago

Orders blocked because the delivery address failed validation.

  • high
    SO-100039 has an unusable address

    SO-100039 (Vestra Outdoor, destination DE) failed address validation 2 days ago: House number missing on the delivery address for a parcel service.. Severity high from age 2 days against thresholds 24h/72h.

    Vestra OutdoorSO-1000392d 4h oldoverdue by 1d 4h
    ruleorders.blocked.address-invalidXentralMOCKobserved 7m ago
    YELLOWContact the customerpaxx.customer.contact

    Ask Vestra Outdoor for a corrected delivery address for SO-100039. Leaves the building, so it needs a human to send it.

  • high
    SO-100025 has an unusable address

    SO-100025 (Nordlicht Kosmetik, destination DE) failed address validation 7h ago: Delivery postcode "1234" is not a valid DE postcode.. Severity high from age 7h against thresholds 24h/72h, tenant tier strategic (+1).

    Nordlicht KosmetikSO-1000257h 1m olddue in 17h
    ruleorders.blocked.address-invalidXentralMOCKobserved 7m ago
    YELLOWContact the customerpaxx.customer.contact

    Ask Nordlicht Kosmetik for a corrected delivery address for SO-100025. Leaves the building, so it needs a human to send it.

  • XentralMOCK

    6 capabilities · observed 7m ago

    Needs for real data: XENTRAL_API_URL, XENTRAL_API_TOKEN

  • ShopifyMOCK

    1 capability · observed 7m ago

    Needs for real data: SHOPIFY_SHOP_DOMAIN, SHOPIFY_ADMIN_ACCESS_TOKEN

  • PAXX P1MOCK

    8 capabilities · observed 30d ago

    Needs for real data: PAXX_P1_API_URL, PAXX_P1_API_TOKEN

  • Carrier networkMOCK

    2 capabilities · observed 30d ago

    Needs for real data: PAXX_CARRIER_ADAPTERS, DHL_API_KEY, DPD_API_KEY, GLS_API_KEY, DACHSER_API_KEY