SO-200234 started 10 days ago against a 24h Order to hand-over (house) target — overdue by 9 days.
Work SO-200234 ahead of the rest of its queue — it is the record whose promise is expiring.
Monday, October 5
Live operations
Nine queues, every one of them rendered whether or not it has items — a queue that vanishes when it empties cannot be told from a queue that was never read. Each item comes from a named deterministic rule and carries the observation it fired on; nothing here is a model inference and nothing here executes an action.
Open exceptions
assembled now
critical
high
medium
low
Oldest open
9d 11h
Measured from when the situation started.
All 9 queues were read in full.
70 breached · 4 at risk
Already past the contractual target. The number is elapsed time past the deadline, not slack.
SO-200234 started 10 days ago against a 24h Order to hand-over (house) target — overdue by 9 days.
SO-200195 started 5 days ago against a 24h Order to hand-over (house) target — overdue by 4 days.
SO-200186 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.
SO-200183 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.
SO-200141 started 48h ago against a 24h Order to hand-over (house) target — overdue by 24h.
SO-200135 started 45h ago against a 24h Order to hand-over (house) target — overdue by 21h.
SO-100060 started 44h ago against a 24h Order to hand-over (house) target — overdue by 20h.
SO-200126 started 39h ago against a 24h Order to hand-over (house) target — overdue by 15h.
SO-200120 started 36h ago against a 24h Order to hand-over (house) target — overdue by 12h.
SO-200117 started 34h ago against a 24h Order to hand-over (house) target — overdue by 10h.
SO-200099 started 25h ago against a 24h Order to hand-over (house) target — overdue by 1h.
SO-200231 started 10 days ago against a 24h Vestra order to hand-over target — overdue by 9 days.
SO-200228 started 9 days ago against a 24h Vestra order to hand-over target — overdue by 8 days.
SO-200207 started 7 days ago against a 24h Vestra order to hand-over target — overdue by 6 days.
SO-100053 started 3 days ago against a 24h Vestra order to hand-over target — overdue by 44h.
SO-200162 started 3 days ago against a 24h Vestra order to hand-over target — overdue by 44h.
SO-200153 started 2 days ago against a 24h Vestra order to hand-over target — overdue by 34h.
SO-100039 started 2 days ago against a 24h Vestra order to hand-over target — overdue by 28h.
SO-200138 started 47h ago against a 24h Vestra order to hand-over target — overdue by 23h.
SO-200132 started 44h ago against a 24h Vestra order to hand-over target — overdue by 20h.
SO-200114 started 33h ago against a 24h Vestra order to hand-over target — overdue by 9h.
SO-200111 started 31h ago against a 24h Vestra order to hand-over target — overdue by 7h.
SO-200102 started 27h ago against a 24h Vestra order to hand-over target — overdue by 3h.
SO-100046 started 26h ago against a 24h Vestra order to hand-over target — overdue by 2h.
SO-200222 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
SO-200219 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
SO-200213 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.
SO-200210 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.
SO-200204 started 6 days ago against a 8h Nordlicht same-day hand-over target — overdue by 6 days; tenant tier is strategic, so severity is raised one level.
SO-200192 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 5 days; tenant tier is strategic, so severity is raised one level.
SO-200189 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.
SO-200180 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.
SO-200177 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
SO-200174 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
SO-200165 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
SO-200159 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
SO-200156 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
SO-200150 started 2 days ago against a 8h Nordlicht same-day hand-over target — overdue by 48h; tenant tier is strategic, so severity is raised one level.
SO-200129 started 41h ago against a 8h Nordlicht same-day hand-over target — overdue by 33h; tenant tier is strategic, so severity is raised one level.
SO-100011 started 31h ago against a 8h Nordlicht same-day hand-over target — overdue by 23h; tenant tier is strategic, so severity is raised one level.
SO-200108 started 30h ago against a 8h Nordlicht same-day hand-over target — overdue by 22h; tenant tier is strategic, so severity is raised one level.
SO-200105 started 28h ago against a 8h Nordlicht same-day hand-over target — overdue by 20h; tenant tier is strategic, so severity is raised one level.
SO-200096 started 24h ago against a 8h Nordlicht same-day hand-over target — overdue by 16h; tenant tier is strategic, so severity is raised one level.
SO-200093 started 23h ago against a 8h Nordlicht same-day hand-over target — overdue by 15h; tenant tier is strategic, so severity is raised one level.
SO-200090 started 22h ago against a 8h Nordlicht same-day hand-over target — overdue by 14h; tenant tier is strategic, so severity is raised one level.
SO-200087 started 21h ago against a 8h Nordlicht same-day hand-over target — overdue by 13h; tenant tier is strategic, so severity is raised one level.
SO-100018 started 19h ago against a 8h Nordlicht same-day hand-over target — overdue by 11h; tenant tier is strategic, so severity is raised one level.
SO-200078 started 18h ago against a 8h Nordlicht same-day hand-over target — overdue by 10h; tenant tier is strategic, so severity is raised one level.
SO-200072 started 15h ago against a 8h Nordlicht same-day hand-over target — overdue by 7h; tenant tier is strategic, so severity is raised one level.
SO-200069 started 14h ago against a 8h Nordlicht same-day hand-over target — overdue by 6h; tenant tier is strategic, so severity is raised one level.
SO-200060 started 12h ago against a 8h Nordlicht same-day hand-over target — overdue by 4h; tenant tier is strategic, so severity is raised one level.
SO-200054 started 10h ago against a 8h Nordlicht same-day hand-over target — overdue by 2h; tenant tier is strategic, so severity is raised one level.
SO-200051 started 9h ago against a 8h Nordlicht same-day hand-over target — overdue by 1h; tenant tier is strategic, so severity is raised one level.
SO-200048 started 9h ago against a 8h Nordlicht same-day hand-over target — overdue by 36 min; tenant tier is strategic, so severity is raised one level.
SO-200225 started 9 days ago against a 24h Aurelia order to hand-over target — overdue by 8 days.
SO-200216 started 8 days ago against a 24h Aurelia order to hand-over target — overdue by 7 days.
SO-200201 started 6 days ago against a 24h Aurelia order to hand-over target — overdue by 5 days.
SO-200198 started 5 days ago against a 24h Aurelia order to hand-over target — overdue by 4 days.
SO-200171 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.
SO-200168 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.
SO-200147 started 2 days ago against a 24h Aurelia order to hand-over target — overdue by 28h.
SO-200144 started 2 days ago against a 24h Aurelia order to hand-over target — overdue by 25h.
SO-100074 started 38h ago against a 24h Aurelia order to hand-over target — overdue by 14h.
SO-200123 started 38h ago against a 24h Aurelia order to hand-over target — overdue by 14h.
SO-300201 started 8 days ago against a 72h Return processing (house) target — overdue by 5 days.
SO-300165 started 3 days ago against a 72h Return processing (house) target — overdue by 8h; tenant tier is strategic, so severity is raised one level.
Add a gift note insert to webshop orders started 3 days ago against a 24h Nordlicht ticket resolution target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
Monthly fee report mismatch started 2 days ago against a 24h Nordlicht ticket resolution target — overdue by 27h; tenant tier is strategic, so severity is raised one level.
Blocked order SO-100018 — stock when? started 27h ago against a 24h Nordlicht ticket resolution target — overdue by 3h; tenant tier is strategic, so severity is raised one level.
Where is order SO-100011? started 5h ago against a 4h Ticket first response (house) target — overdue by 1h; tenant tier is strategic, so severity is raised one level.
Still inside the target, nearest due first — intervening now still changes the outcome.
SO-200045 has 6 min of its 8h Nordlicht same-day hand-over window left (inside the 25% at-risk band); tenant tier is strategic, so severity is raised one level.
SO-100025 has 60 min of its 8h Nordlicht same-day hand-over window left (inside the 25% at-risk band); tenant tier is strategic, so severity is raised one level.
SO-200084 has 4h of its 24h Aurelia order to hand-over window left (inside the 25% at-risk band).
SO-200081 has 5h of its 24h Order to hand-over (house) window left (inside the 25% at-risk band).
74 items
Individual records past a contractual target, or close enough that intervening still changes the outcome. Computed by the SLA engine, not reported by a provider.
SO-200234 started 10 days ago against a 24h Order to hand-over (house) target — overdue by 9 days.
Work SO-200234 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200231 started 10 days ago against a 24h Vestra order to hand-over target — overdue by 9 days.
Work SO-200231 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200228 started 9 days ago against a 24h Vestra order to hand-over target — overdue by 8 days.
Work SO-200228 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200222 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
Work SO-200222 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200225 started 9 days ago against a 24h Aurelia order to hand-over target — overdue by 8 days.
Work SO-200225 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200219 started 8 days ago against a 8h Nordlicht same-day hand-over target — overdue by 8 days; tenant tier is strategic, so severity is raised one level.
Work SO-200219 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200213 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.
Work SO-200213 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200216 started 8 days ago against a 24h Aurelia order to hand-over target — overdue by 7 days.
Work SO-200216 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200210 started 7 days ago against a 8h Nordlicht same-day hand-over target — overdue by 7 days; tenant tier is strategic, so severity is raised one level.
Work SO-200210 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200204 started 6 days ago against a 8h Nordlicht same-day hand-over target — overdue by 6 days; tenant tier is strategic, so severity is raised one level.
Work SO-200204 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200207 started 7 days ago against a 24h Vestra order to hand-over target — overdue by 6 days.
Work SO-200207 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-300201 started 8 days ago against a 72h Return processing (house) target — overdue by 5 days.
Work SO-300201 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200201 started 6 days ago against a 24h Aurelia order to hand-over target — overdue by 5 days.
Work SO-200201 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200192 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 5 days; tenant tier is strategic, so severity is raised one level.
Work SO-200192 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200198 started 5 days ago against a 24h Aurelia order to hand-over target — overdue by 4 days.
Work SO-200198 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200189 started 5 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.
Work SO-200189 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200195 started 5 days ago against a 24h Order to hand-over (house) target — overdue by 4 days.
Work SO-200195 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200180 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 4 days; tenant tier is strategic, so severity is raised one level.
Work SO-200180 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200177 started 4 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
Work SO-200177 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200186 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.
Work SO-200186 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200174 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
Work SO-200174 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200183 started 4 days ago against a 24h Order to hand-over (house) target — overdue by 3 days.
Work SO-200183 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200165 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 3 days; tenant tier is strategic, so severity is raised one level.
Work SO-200165 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200159 started 3 days ago against a 8h Nordlicht same-day hand-over target — overdue by 2 days; tenant tier is strategic, so severity is raised one level.
Work SO-200159 ahead of the rest of its queue — it is the record whose promise is expiring.
SO-200171 started 3 days ago against a 24h Aurelia order to hand-over target — overdue by 2 days.
Work SO-200171 ahead of the rest of its queue — it is the record whose promise is expiring.
Showing the 25 most urgent of 74. 49 more not shown — ranked below these by severity, then age.
58 items
Orders held for a reason that is nobody else's queue — payment, customs paperwork, a customer hold, a price mismatch — plus orders that have passed their promised ship date.
SO-200234 (Kleinmann Hausgeräte) was promised to ship by 2026-09-26T09:30:00.000Z and is 9 days overdue, still in status "new". Severity critical from age 9 days against thresholds 4h/24h.
Open SO-200234 and clear the hold, or re-route it to the team that owns the block.
SO-200231 (Vestra Outdoor) was promised to ship by 2026-09-26T22:00:00.000Z and is 9 days overdue, still in status "picking". Severity critical from age 9 days against thresholds 4h/24h.
Open SO-200231 and clear the hold, or re-route it to the team that owns the block.
SO-200228 (Vestra Outdoor) was promised to ship by 2026-09-27T10:36:00.000Z and is 8 days overdue, still in status "confirmed". Severity critical from age 8 days against thresholds 4h/24h.
Open SO-200228 and clear the hold, or re-route it to the team that owns the block.
SO-200225 (Aurelia Tee Manufaktur) was promised to ship by 2026-09-27T22:18:00.000Z and is 8 days overdue, still in status "packed". Severity critical from age 8 days against thresholds 4h/24h.
Open SO-200225 and clear the hold, or re-route it to the team that owns the block.
SO-200222 (Nordlicht Kosmetik) was promised to ship by 2026-09-28T09:48:00.000Z and is 7 days overdue, still in status "picking". Severity critical from age 7 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200222 and clear the hold, or re-route it to the team that owns the block.
SO-200219 (Nordlicht Kosmetik) was promised to ship by 2026-09-28T20:06:00.000Z and is 7 days overdue, still in status "confirmed". Severity critical from age 7 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200219 and clear the hold, or re-route it to the team that owns the block.
SO-200216 (Aurelia Tee Manufaktur) was promised to ship by 2026-09-29T05:30:00.000Z and is 7 days overdue, still in status "new". Severity critical from age 7 days against thresholds 4h/24h.
Open SO-200216 and clear the hold, or re-route it to the team that owns the block.
SO-200213 (Nordlicht Kosmetik) was promised to ship by 2026-09-29T14:00:00.000Z and is 6 days overdue, still in status "picking". Severity critical from age 6 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200213 and clear the hold, or re-route it to the team that owns the block.
SO-200210 (Nordlicht Kosmetik) was promised to ship by 2026-09-29T22:48:00.000Z and is 6 days overdue, still in status "confirmed". Severity critical from age 6 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200210 and clear the hold, or re-route it to the team that owns the block.
SO-200207 (Vestra Outdoor) was promised to ship by 2026-09-30T07:18:00.000Z and is 6 days overdue, still in status "packed". Severity critical from age 6 days against thresholds 4h/24h.
Open SO-200207 and clear the hold, or re-route it to the team that owns the block.
SO-200204 (Nordlicht Kosmetik) was promised to ship by 2026-09-30T16:42:00.000Z and is 5 days overdue, still in status "picking". Severity critical from age 5 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200204 and clear the hold, or re-route it to the team that owns the block.
SO-200201 (Aurelia Tee Manufaktur) was promised to ship by 2026-10-01T01:12:00.000Z and is 5 days overdue, still in status "confirmed". Severity critical from age 5 days against thresholds 4h/24h.
Open SO-200201 and clear the hold, or re-route it to the team that owns the block.
SO-200198 (Aurelia Tee Manufaktur) was promised to ship by 2026-10-01T09:30:00.000Z and is 4 days overdue, still in status "new". Severity critical from age 4 days against thresholds 4h/24h.
Open SO-200198 and clear the hold, or re-route it to the team that owns the block.
SO-200195 (Kleinmann Hausgeräte) was promised to ship by 2026-10-01T18:06:00.000Z and is 4 days overdue, still in status "picking". Severity critical from age 4 days against thresholds 4h/24h.
Open SO-200195 and clear the hold, or re-route it to the team that owns the block.
SO-200192 (Nordlicht Kosmetik) was promised to ship by 2026-10-02T00:36:00.000Z and is 4 days overdue, still in status "confirmed". Severity critical from age 4 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200192 and clear the hold, or re-route it to the team that owns the block.
SO-200189 (Nordlicht Kosmetik) was promised to ship by 2026-10-02T07:18:00.000Z and is 4 days overdue, still in status "packed". Severity critical from age 4 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200189 and clear the hold, or re-route it to the team that owns the block.
SO-200186 (Kleinmann Hausgeräte) was promised to ship by 2026-10-02T13:42:00.000Z and is 3 days overdue, still in status "picking". Severity critical from age 3 days against thresholds 4h/24h.
Open SO-200186 and clear the hold, or re-route it to the team that owns the block.
SO-200183 (Kleinmann Hausgeräte) was promised to ship by 2026-10-02T19:30:00.000Z and is 3 days overdue, still in status "confirmed". Severity critical from age 3 days against thresholds 4h/24h.
Open SO-200183 and clear the hold, or re-route it to the team that owns the block.
SO-200180 (Nordlicht Kosmetik) was promised to ship by 2026-10-03T00:12:00.000Z and is 3 days overdue, still in status "new". Severity critical from age 3 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200180 and clear the hold, or re-route it to the team that owns the block.
SO-200177 (Nordlicht Kosmetik) was promised to ship by 2026-10-03T04:48:00.000Z and is 3 days overdue, still in status "picking". Severity critical from age 3 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200177 and clear the hold, or re-route it to the team that owns the block.
SO-200174 (Nordlicht Kosmetik) was promised to ship by 2026-10-03T09:18:00.000Z and is 2 days overdue, still in status "confirmed". Severity critical from age 2 days against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200174 and clear the hold, or re-route it to the team that owns the block.
SO-200171 (Aurelia Tee Manufaktur) was promised to ship by 2026-10-03T13:36:00.000Z and is 2 days overdue, still in status "packed". Severity critical from age 2 days against thresholds 4h/24h.
Open SO-200171 and clear the hold, or re-route it to the team that owns the block.
SO-200168 (Aurelia Tee Manufaktur) was promised to ship by 2026-10-03T18:06:00.000Z and is 2 days overdue, still in status "picking". Severity critical from age 2 days against thresholds 4h/24h.
Open SO-200168 and clear the hold, or re-route it to the team that owns the block.
SO-200165 (Nordlicht Kosmetik) was promised to ship by 2026-10-03T21:30:00.000Z and is 47h overdue, still in status "confirmed". Severity critical from age 47h against thresholds 4h/24h, tenant tier strategic (+1).
Open SO-200165 and clear the hold, or re-route it to the team that owns the block.
SO-100053 (Vestra Outdoor) was promised to ship by 2026-10-04T00:54:00.000Z and is 44h overdue, still in status "on_hold". Severity critical from age 44h against thresholds 4h/24h.
Open SO-100053 and clear the hold, or re-route it to the team that owns the block.
Showing the 25 most urgent of 58. 33 more not shown — ranked below these by severity, then age.
11 items
Everything that breaks at the carrier boundary: failed labels, shipments that stopped moving, carrier-side incidents, orders with no bookable carrier, and waves still on the floor past their hand-over cutoff.
GLS000900472491 (Nordlicht Kosmetik, GLS) has been "in_transit" for 3 days since hand-over. The carrier promised delivery by 2026-10-04T19:02:58.533Z and is 26h past it. Severity critical from age 26h against thresholds 24h/72h, tenant tier strategic (+1).
Raise a trace with GLS for GLS000900472491 and tell the tenant what you find.
GLS (parcel) — a consignment is reported lost 47h ago on GLS000900358557 for Vestra Outdoor: No scan event since hand-over 11 days ago; carrier opened a loss investigation.. Severity "critical" is the carrier adapter's own classification, not an age band.
Raise a trace with GLS for GLS000900358557 and tell the tenant what you find.
SO-100060 (Kleinmann Hausgeräte, 180 units to DE) has had no bookable carrier for 44h: Dachser has no pallet slot before Monday for 6 pallets to AT.. Severity critical from age 44h against thresholds 8h/24h, order value EUR 2,752.20 at or above the 2500 high-value line (+1).
Re-book SO-100060 with an alternative to the originally selected carrier and void the failed booking.
shp-0443 (Nordlicht Kosmetik) has had a failed DHL Express Express 12:00 label for 22h: Customs declaration incomplete for a non-EU destination. 1 piece(s) are not moving. Severity critical from age 22h against thresholds 2h/8h, tenant tier strategic (+1).
Re-book shp-0443 with an alternative to DHL Express and void the failed booking.
shp-0447 (Nordlicht Kosmetik) has had a failed DHL Paket Paket label for 19h: Customs declaration incomplete for a non-EU destination. 1 piece(s) are not moving. Severity critical from age 19h against thresholds 2h/8h, tenant tier strategic (+1).
Re-book shp-0447 with an alternative to DHL Paket and void the failed booking.
DHL Express (express) — label generation failed 22h ago on P1-SHP-000443 for Nordlicht Kosmetik: Customs declaration incomplete for a non-EU destination. Severity "high" is the carrier adapter's own classification, not an age band.
Raise a trace with DHL Express for P1-SHP-000443 and tell the tenant what you find.
DHL Paket (parcel) — label generation failed 19h ago on P1-SHP-000447 for Nordlicht Kosmetik: Customs declaration incomplete for a non-EU destination. Severity "high" is the carrier adapter's own classification, not an age band.
Raise a trace with DHL Paket for P1-SHP-000447 and tell the tenant what you find.
shp-0449 (Kleinmann Hausgeräte) has had a failed Dachser targofix Stückgut label for 7h: Carrier API rejected the address: street not found. 3 piece(s) are not moving. Severity high from age 7h against thresholds 2h/8h.
Re-book shp-0449 with an alternative to Dachser and void the failed booking.
Dachser (freight) — label generation failed 7h ago on P1-SHP-000449 for Kleinmann Hausgeräte: Carrier API rejected the address: street not found. Severity "high" is the carrier adapter's own classification, not an age band.
Raise a trace with Dachser for P1-SHP-000449 and tell the tenant what you find.
Wave WAVE-0003 (31 orders, 480 units, 3 pickers) is still "picking" 1h after its DPD cutoff at 2026-10-05T19:54:00.000Z. Severity high from age 1h against thresholds 1h/3h.
Decide whether WAVE-0003 still makes today's cutoff; if not, re-plan it for the next one before the carrier arrives.
DHL Paket (parcel) — the carrier API rate-limited us 30h ago on DHL000900099413 for Aurelia Tee Manufaktur: Label endpoint returned HTTP 429; requests were retried with backoff.. Severity "low" is the carrier adapter's own classification, not an age band.
Check the DHL Paket integration before the next label batch; retry the affected bookings once it answers.
10 items
Support tickets where the ball is in PAXX's court: escalated, past due, never answered, or owned by us and not moving.
"Third missed inbound slot" (Kleinmann Hausgeräte) is flagged needsAction — Supplier has missed three booked slots; pallet space is held open. and has not been updated for 3 days, past the 8h threshold. Severity critical from age 3 days against thresholds 24h/72h.
Pick up "Third missed inbound slot", answer it or hand it to an owner who can.
"Monthly fee report mismatch" (Nordlicht Kosmetik) is flagged needsAction — Waiting on finance to confirm the storage fee basis. and has not been updated for 2 days, past the 8h threshold. Severity critical from age 2 days against thresholds 24h/72h, tenant tier strategic (+1).
Pick up "Monthly fee report mismatch", answer it or hand it to an owner who can.
"Dachser slot for 6 pallets to AT" (Kleinmann Hausgeräte, urgent priority via phone) is escalated and last moved 42h ago, owned by Ops Team. Severity critical from age 42h against thresholds 4h/12h. Escalation itself raises it one further level.
Pick up "Dachser slot for 6 pallets to AT", answer it or hand it to an owner who can.
"Blocked order SO-100018 — stock when?" (Nordlicht Kosmetik, urgent priority via phone) is escalated and last moved 25h ago, owned by Ops Team. Severity critical from age 25h against thresholds 4h/12h, tenant tier strategic (+1). Escalation itself raises it one further level.
Pick up "Blocked order SO-100018 — stock when?", answer it or hand it to an owner who can.
"Hold all shipments until the campaign" (Vestra Outdoor) is flagged needsAction — Hold is in place but has no end date — needs a decision. and has not been updated for 3 days, past the 8h threshold. Severity high from age 3 days against thresholds 24h/72h.
Pick up "Hold all shipments until the campaign", answer it or hand it to an owner who can.
"Return VO-2110 was the wrong item" (Vestra Outdoor) is flagged needsAction — Inspection found a SKU that is not on the order; needs a credit decision. and has not been updated for 28h, past the 8h threshold. Severity high from age 28h against thresholds 24h/72h.
Pick up "Return VO-2110 was the wrong item", answer it or hand it to an owner who can.
"Dachser slot for 6 pallets to AT" (Kleinmann Hausgeräte) was due 2026-10-05T12:54:00.000Z and is 8h past it, status "escalated". Severity high from age 8h against thresholds 4h/24h.
Pick up "Dachser slot for 6 pallets to AT", answer it or hand it to an owner who can.
"Where is order SO-100011?" (Nordlicht Kosmetik, opened via email 5h ago) has no recorded first response, past the 4h grace. Severity high from age 5h against thresholds 8h/24h, tenant tier strategic (+1).
Pick up "Where is order SO-100011?", answer it or hand it to an owner who can.
"Blocked order SO-100018 — stock when?" (Nordlicht Kosmetik) was due 2026-10-05T17:54:00.000Z and is 3h past it, status "escalated". Severity high from age 3h against thresholds 4h/24h, tenant tier strategic (+1).
Pick up "Blocked order SO-100018 — stock when?", answer it or hand it to an owner who can.
"Where is order SO-100011?" (Nordlicht Kosmetik) was due 2026-10-05T19:54:00.000Z and is 1h past it, status "open". Severity high from age 1h against thresholds 4h/24h, tenant tier strategic (+1).
Pick up "Where is order SO-100011?", answer it or hand it to an owner who can.
5 items
Announced deliveries that did not arrive when promised, arrived without complete paperwork, or are sitting on the dock un-put-away.
WE-04221 (Kleinmann Hausgeräte via Hausgeräte Import BV, 12 pallets / 1080 units / 5 SKUs) was expected at 2026-10-02T15:54:00.000Z and is 3 days overdue with status "announced". Severity critical from age 3 days against thresholds 4h/24h.
Ask Hausgeräte Import BV for a revised arrival slot for WE-04221 and re-plan the dock.
WE-04212 (Vestra Outdoor via Alpin Hardware AG, 3 pallets / 980 units / 6 SKUs) was expected at 2026-10-03T16:54:00.000Z and is 2 days overdue with status "announced". Severity critical from age 2 days against thresholds 4h/24h.
Ask Alpin Hardware AG for a revised arrival slot for WE-04212 and re-plan the dock.
WE-04212 (Vestra Outdoor, 3 pallets) has documentsComplete = false and has been due for 2 days: No ETA since the supplier's depot strike.. Receiving cannot book it in. Severity critical from age 2 days against thresholds 4h/12h.
Ask Vestra Outdoor for the missing receiving documents for WE-04212. Leaves the building, so it needs a human to send it.
WE-04206 (Nordlicht Kosmetik via Kosmetikwerk Süd GmbH, 6 pallets / 5200 units / 9 SKUs) was expected at 2026-10-04T15:54:00.000Z and is 29h overdue with status "announced". Severity critical from age 29h against thresholds 4h/24h, tenant tier strategic (+1).
Ask Kosmetikwerk Süd GmbH for a revised arrival slot for WE-04206 and re-plan the dock.
WE-04224 (Kleinmann Hausgeräte) arrived 25h ago and is still "putaway" — 5 pallets / 450 units are occupying the receiving area instead of a location, past the 24h threshold. Severity high from age 25h against thresholds 24h/72h.
Assign put-away locations for WE-04224's 5 pallets and release the receiving bay.
5 items
Returns the source system flagged as exceptional — unannounced, wrong item, damaged, short, out of window, undeliverable — plus received returns nobody has inspected.
Return SO-300201 (Thalbach Werkzeug, 9 units) was received 8 days ago and is still "inspecting", past the 48h inspection threshold. Severity critical from age 8 days against thresholds 48h/144h.
Inspect SO-300201, book the outcome (restock, refuse, scrap) and release the refund decision.
Return SO-300165 (Nordlicht Kosmetik, 4 units) was flagged by the source system as overdue for inspection: Received 80h ago — inspection target is 72h.. Open for 3 days in status "inspecting". Base severity for this flag is medium; severity critical from age 3 days against thresholds 24h/72h, tenant tier strategic (+1).
Inspect SO-300165, book the outcome (restock, refuse, scrap) and release the refund decision.
Return SO-300714 (Vestra Outdoor, 2 units) contains a different item than the return claims: Returned SKU VO-2110 does not appear on the original outbound order.. Open for 30h in status "inspecting". Base severity for this flag is medium; severity high from age 30h against thresholds 24h/72h.
Ask Vestra Outdoor for a decision on return SO-300714 (contains a different item than the return claims). Leaves the building, so it needs a human to send it.
Return SO-300216 (Nordlicht Kosmetik, 1 units) arrived with no announcement: Arrived without an RMA; no matching outbound order found.. Open for 14h in status "received". Base severity for this flag is medium; severity high from age 14h against thresholds 24h/72h, tenant tier strategic (+1).
Ask Nordlicht Kosmetik for a decision on return SO-300216 (arrived with no announcement). Leaves the building, so it needs a human to send it.
Return SO-300102 (Nordlicht Kosmetik, 3 units, EUR 59.70 at stake) arrived damaged: 2 of 3 bottles leaked; outer carton soaked.. Open for 9h in status "received". Base severity for this flag is high; severity high from age 9h against thresholds 24h/72h, tenant tier strategic (+1).
Ask Nordlicht Kosmetik for a decision on return SO-300102 (arrived damaged). Leaves the building, so it needs a human to send it.
2 items
Orders that cannot be picked because the goods are not there, and orders that have sat in awaiting-stock for more than 24h without being formally blocked.
SO-100011 (Nordlicht Kosmetik) cannot be picked: SKU NK-1180 is short by 42 of 42 units, blocked for 31h. Severity critical from age 31h against thresholds 24h/72h, tenant tier strategic (+1).
Confirm physical stock for NK-1180 and re-allocate SO-100011, or split the order so the available lines ship today.
SO-100018 (Nordlicht Kosmetik) cannot be picked: SKU NK-1042 is short by 112 of 112 units, blocked for 19h. Severity high from age 19h against thresholds 24h/72h, tenant tier strategic (+1).
Confirm physical stock for NK-1042 and re-allocate SO-100018, or split the order so the available lines ship today.
14 items
Stock figures that contradict themselves or the location map: negative stock, reservations exceeding stock, stock with no location, locations with no stock, SKUs below reorder point and counts long overdue.
NK-1180 "Nordlicht Nachtserum 30ml" (Nordlicht Kosmetik): reserved 42 > on hand 0 — 42 units are promised to orders that cannot be picked.
Count NK-1180 for Nordlicht Kosmetik and correct the booking that produced this.
VO-2240 "Vestra Trekking Jacke M" (Vestra Outdoor): on hand is -6 units, which is physically impossible — the booking history for VO-2240 is wrong somewhere.
Count VO-2240 for Vestra Outdoor and correct the booking that produced this.
VO-2240 "Vestra Trekking Jacke M" (Vestra Outdoor): reserved 0 > on hand -6 — 6 units are promised to orders that cannot be picked.
Count VO-2240 for Vestra Outdoor and correct the booking that produced this.
VO-2240 "Vestra Trekking Jacke M" (Vestra Outdoor): -6 units available against a reorder point of 40, with only 0 units inbound — the gap is not covered.
Count VO-2240 for Vestra Outdoor and correct the booking that produced this.
NK-1042 "Nordlicht Tagescreme 50ml" (Nordlicht Kosmetik): 26 units available against a reorder point of 120, with only 0 units inbound — the gap is not covered.
Count NK-1042 for Nordlicht Kosmetik and correct the booking that produced this.
VO-2075 "Vestra Zeltheringe 18cm" (Vestra Outdoor): 310 units on hand but no storage location is recorded, so a picker has nowhere to be sent.
Count VO-2075 for Vestra Outdoor and correct the booking that produced this.
KH-3402 "Kleinmann Wasserkocher 1.7l" (Kleinmann Hausgeräte): 0 units available against a reorder point of 30, with only 0 units inbound — the gap is not covered.
Count KH-3402 for Kleinmann Hausgeräte and correct the booking that produced this.
NK-1591 "Nordlicht Kosmetik Handbalsam 75ml" (Nordlicht Kosmetik): 32 units available against a reorder point of 193, with only 0 units inbound — the gap is not covered.
Count NK-1591 for Nordlicht Kosmetik and correct the booking that produced this.
NK-1180 "Nordlicht Nachtserum 30ml" (Nordlicht Kosmetik): 1 location(s) (HAL1-C-02-A) are still assigned to NK-1180 with 0 units on hand — capacity that nothing occupies.
Count NK-1180 for Nordlicht Kosmetik and correct the booking that produced this.
NK-1180 "Nordlicht Nachtserum 30ml" (Nordlicht Kosmetik): -42 units available against a reorder point of 400, but 7400 units are inbound, which covers the gap.
Count NK-1180 for Nordlicht Kosmetik and correct the booking that produced this.
KH-3310 "Kleinmann Standmixer Pro" (Kleinmann Hausgeräte): last physically counted 214 days ago, past the 120-day policy; 184 units on hand are a book figure, not a verified one.
Count KH-3310 for Kleinmann Hausgeräte and correct the booking that produced this.
KH-3402 "Kleinmann Wasserkocher 1.7l" (Kleinmann Hausgeräte): 1 location(s) (HAL1-B-07-C) are still assigned to KH-3402 with 0 units on hand — capacity that nothing occupies.
Count KH-3402 for Kleinmann Hausgeräte and correct the booking that produced this.
NK-1539 "Nordlicht Kosmetik Handbalsam 75ml" (Nordlicht Kosmetik): 26 units available against a reorder point of 173, but 389 units are inbound, which covers the gap.
Count NK-1539 for Nordlicht Kosmetik and correct the booking that produced this.
VO-1500 "Vestra Outdoor Trekking Jacke M" (Vestra Outdoor): 29 units available against a reorder point of 44, but 90 units are inbound, which covers the gap.
Count VO-1500 for Vestra Outdoor and correct the booking that produced this.
2 items
Orders blocked because the delivery address failed validation.
SO-100039 (Vestra Outdoor, destination DE) failed address validation 2 days ago: House number missing on the delivery address for a parcel service.. Severity high from age 2 days against thresholds 24h/72h.
Ask Vestra Outdoor for a corrected delivery address for SO-100039. Leaves the building, so it needs a human to send it.
SO-100025 (Nordlicht Kosmetik, destination DE) failed address validation 7h ago: Delivery postcode "1234" is not a valid DE postcode.. Severity high from age 7h against thresholds 24h/72h, tenant tier strategic (+1).
Ask Nordlicht Kosmetik for a corrected delivery address for SO-100025. Leaves the building, so it needs a human to send it.
6 capabilities · observed 7m ago
Needs for real data: XENTRAL_API_URL, XENTRAL_API_TOKEN
1 capability · observed 7m ago
Needs for real data: SHOPIFY_SHOP_DOMAIN, SHOPIFY_ADMIN_ACCESS_TOKEN
8 capabilities · observed 30d ago
Needs for real data: PAXX_P1_API_URL, PAXX_P1_API_TOKEN
2 capabilities · observed 30d ago
Needs for real data: PAXX_CARRIER_ADAPTERS, DHL_API_KEY, DPD_API_KEY, GLS_API_KEY, DACHSER_API_KEY