← Customers

Nordlicht Kosmetik

strategicactive
MOCKXentraloldest observation 7m agogenerated now
Account owner
Dome
Onboarded
5 Sept 2024
Channels
webshop · marketplace · retail

Month to date (from 2026-10-01 UTC)

Operational position

Shipments today

Handed to a carrier in the current UTC day

6MOCK

Shipments month to date

23MOCK

Orders open

Placed and not yet fully shipped or cancelled

36MOCK

Orders blocked

Open orders that cannot proceed — stock, address, payment or customs

4MOCK

Open exceptions

Items this tenant has in the exception queues

79MOCK

SLA risks

Records currently in jeopardy against a policy

37MOCK

open work, by age

Backlog

Backlog

Units on open orders not yet shipped

695 unitsMOCK

Oldest open order

Age of the longest-waiting open order

203hMOCK

By age of the open order

  • Under 4h6.9%48 units
  • 4–24h53.2%370 units
  • 1–3 days19.4%135 units
  • Over 3 days20.4%142 units
  • Under 4h0.0h–4.0h2 orders48 units
  • 4–24h4.0h–24.0h16 orders370 units
  • 1–3 days24.0h–72h8 orders135 units
  • Over 3 days72h+10 orders142 units

in the building

Inventory

Stock on hand

13k unitsMOCK

Distinct SKUs

17MOCK

Pallets occupied

Storage fees accrue on these even when nothing ships

38MOCK

coming back

Returns

Returns open

Announced or received, not yet dispositioned

5MOCK

who is asking

Tickets

Tickets open

5MOCK

Needing action

Open tickets waiting on PAXX rather than on the tenant

3MOCK

what we promised

Service levels

Records in jeopardy

Open orders, returns and tickets currently at risk of breaching a policy

37MOCK
  • Nordlicht same-day hand-overbreached

    Order to carrier hand-over

    not measuredvs 99% targetover 0 records in scope— vs 8.0h agreed

    No orders have completed in scope, so attainment is not measurable yet; 36 still open, of which 30 past target and 2 inside the at-risk band.

    30 breached2 at risk
  • Nordlicht ticket resolutionbreached

    Ticket resolution

    50.0%vs 97% targetover 2 records in scope27.0h vs 24.0h agreed

    1 of 2 tickets resolved within 24h (50% against a 97% target); 5 still open, of which 3 past target and 0 inside the at-risk band. Measured as calendar hours: this policy is business-days-only but no site timezone or holiday calendar is available, so attainment may read worse than the contract.

    3 breached

Tenant-specific policies only; house-wide policies are measured across all tenants.

who carries it

Carrier mix

  • DHL Paket47.4%37
  • DPD26.9%21
  • GLS15.4%12
  • DHL Express10.3%8

Month to date (from 2026-10-01 UTC)

Commercial

Revenue

Invoiced to this tenant · Month to date (from 2026-10-01 UTC)

€1,180MOCK

Summed from 1 provider snapshot source(s) over 5 revenue row(s) for this tenant.

Cost

Carrier spend plus allocated operational cost · Month to date (from 2026-10-01 UTC)

€620.49MOCK

Carrier cost plus direct and allocated operational cost.

Contribution

Revenue minus cost. Estimated — allocation keys are approximations, not finance's.

€559.60partialMOCK

Overstated: EUR 816.53 of house-level cost cannot be split per tenant and is not deducted. Revenue EUR 1,180.09 − attributable carrier EUR 0.00 − attributable operational EUR 620.49.

Contribution margin

Contribution as a share of revenue. Not a P&L margin.

47.4%partialMOCK

EUR 559.60 of EUR 1,180.09 revenue.

5 newest first

Recent incidents

  • high
    NK-1180 — reserved exceeds on hand

    NK-1180 "Nordlicht Nachtserum 30ml" (Nordlicht Kosmetik): reserved 42 > on hand 0 — 42 units are promised to orders that cannot be picked.

    Inventory anomaliesNordlicht KosmetikNK-1180<1m old
    ruleinventory.reserved-exceeds-on-handPAXX P1MOCKobserved 2m ago
    GREENOpen the warehouse viewpaxx.warehouse.open

    Count NK-1180 for Nordlicht Kosmetik and correct the booking that produced this.

  • high
    Nordlicht same-day hand-over at risk — SO-200045

    SO-200045 has 5 min of its 8h Nordlicht same-day hand-over window left (inside the 25% at-risk band); tenant tier is strategic, so severity is raised one level.

    SLA breachesNordlicht KosmetikSO-200045<1m olddue in 5m
    rulesla.target-at-riskPAXX P1MOCKobserved now
    GREENOpen the SLA listpaxx.sla.open

    Work SO-200045 ahead of the rest of its queue — it is the record whose promise is expiring.

  • high
    Nordlicht same-day hand-over at risk — SO-100025

    SO-100025 has 59 min of its 8h Nordlicht same-day hand-over window left (inside the 25% at-risk band); tenant tier is strategic, so severity is raised one level.

    SLA breachesNordlicht KosmetikSO-100025<1m olddue in 59m
    rulesla.target-at-riskPAXX P1MOCKobserved now
    GREENOpen the SLA listpaxx.sla.open

    Work SO-100025 ahead of the rest of its queue — it is the record whose promise is expiring.

  • medium
    NK-1042 — below reorder point

    NK-1042 "Nordlicht Tagescreme 50ml" (Nordlicht Kosmetik): 26 units available against a reorder point of 120, with only 0 units inbound — the gap is not covered.

    Inventory anomaliesNordlicht KosmetikNK-1042<1m old
    ruleinventory.below-reorder-pointPAXX P1MOCKobserved 2m ago
    GREENOpen the warehouse viewpaxx.warehouse.open

    Count NK-1042 for Nordlicht Kosmetik and correct the booking that produced this.

  • medium
    NK-1591 — below reorder point

    NK-1591 "Nordlicht Kosmetik Handbalsam 75ml" (Nordlicht Kosmetik): 32 units available against a reorder point of 193, with only 0 units inbound — the gap is not covered.

    Inventory anomaliesNordlicht KosmetikNK-1591<1m old
    ruleinventory.below-reorder-pointPAXX P1MOCKobserved 2m ago
    GREENOpen the warehouse viewpaxx.warehouse.open

    Count NK-1591 for Nordlicht Kosmetik and correct the booking that produced this.

why a figure is unknown

Connected systems

  • Xentralconnected

    XEN-NK-001

  • Shopifyconnected

    nordlicht-kosmetik.myshopify.com

  • PAXX P1connected

    P1-NK

  • Carrier networkconnected