← Customers

Thalbach Werkzeug

off-boardingpaused
MOCKXentraloldest observation 7m agogenerated now
Account owner
Ops Team
Onboarded
29 Jan 2024
Channels
retail · edi

Month to date (from 2026-10-01 UTC)

Operational position

Shipments today

Handed to a carrier in the current UTC day

0MOCK

Shipments month to date

0MOCK

Orders open

Placed and not yet fully shipped or cancelled

0MOCK

Orders blocked

Open orders that cannot proceed — stock, address, payment or customs

0MOCK

Open exceptions

Items this tenant has in the exception queues

2MOCK

SLA risks

Records currently in jeopardy against a policy

1MOCK

open work, by age

Backlog

Backlog

Units on open orders not yet shipped

0 unitsMOCK

Oldest open order

Age of the longest-waiting open order

Oldest open order: not availableMOCK

Thalbach Werkzeug has no open order, so there is no oldest one.

By age of the open order

  • Under 4h0.0%0 units
  • 4–24h0.0%0 units
  • 1–3 days0.0%0 units
  • Over 3 days0.0%0 units
  • Under 4h0.0h–4.0h0 orders0 units
  • 4–24h4.0h–24.0h0 orders0 units
  • 1–3 days24.0h–72h0 orders0 units
  • Over 3 days72h+0 orders0 units

in the building

Inventory

Stock on hand

7.9k unitsMOCK

Distinct SKUs

6MOCK

Pallets occupied

Storage fees accrue on these even when nothing ships

13MOCK

coming back

Returns

Returns open

Announced or received, not yet dispositioned

1MOCK

who is asking

Tickets

Tickets open

2MOCK

Needing action

Open tickets waiting on PAXX rather than on the tenant

0MOCK

what we promised

Service levels

Not visible

No tenant-level attainment to show

2 SLA policies apply to this tenant, and none of them produced a tenant-level attainment figure for this period. Tenant-specific policies only; house-wide policies are measured across all tenants.

who carries it

Carrier mix

  • DPD80.0%4
  • Dachser20.0%1

Month to date (from 2026-10-01 UTC)

Commercial

Revenue

Invoiced to this tenant · Month to date (from 2026-10-01 UTC)

€414.13MOCK

Summed from 1 provider snapshot source(s) over 5 revenue row(s) for this tenant.

Cost

Carrier spend plus allocated operational cost · Month to date (from 2026-10-01 UTC)

€42.33MOCK

Carrier cost plus direct and allocated operational cost.

Contribution

Revenue minus cost. Estimated — allocation keys are approximations, not finance's.

€371.80partialMOCK

Overstated: EUR 824.76 of house-level cost cannot be split per tenant and is not deducted. Revenue EUR 414.13 − attributable carrier EUR 0.00 − attributable operational EUR 42.33.

Contribution margin

Contribution as a share of revenue. Not a P&L margin.

89.8%partialMOCK

EUR 371.80 of EUR 414.13 revenue.

2 newest first

Recent incidents

  • critical
    Return processing (house) breached — SO-300201

    SO-300201 started 8 days ago against a 72h Return processing (house) target — overdue by 5 days.

    SLA breachesThalbach WerkzeugSO-3002015d 4h oldoverdue by 5d 4h
    rulesla.target-breachedPAXX P1MOCKobserved now
    GREENOpen the SLA listpaxx.sla.open

    Work SO-300201 ahead of the rest of its queue — it is the record whose promise is expiring.

  • critical
    Return SO-300201 uninspected for 8 days

    Return SO-300201 (Thalbach Werkzeug, 9 units) was received 8 days ago and is still "inspecting", past the 48h inspection threshold. Severity critical from age 8 days against thresholds 48h/144h.

    Return exceptionsThalbach WerkzeugSO-3002018d 4h old
    rulereturns.inspection-stalledPAXX P1MOCKobserved 2m ago
    GREENOpen the returnpaxx.return.open

    Inspect SO-300201, book the outcome (restock, refuse, scrap) and release the refund decision.

why a figure is unknown

Connected systems

  • Xentralconnected

    XEN-TW-001

  • PAXX P1connected

    P1-TW

    Tenant is paused — no new outbound since the last wave 12 days ago.

  • Carrier networkconnected